*** TRAVEL CHARGES *** For local moves within Ottawa, there is an additional one hour charge for travel time at the contracted rate unless otherwise stated. This charge covers the cost of the crew travelling to the place of origin and back to the office from the destination. This charge will be higher when travelling to or from outlying cities or towns. When required to travel more than 75 kilometers outside of Ottawa, the travel charge will be based on a charge per kilometer as opposed to the hourly rate.

All rates, except for labor only, include up to $50,000 of full replacement-value cargo insurance ($150 deductible), $1,000,000 liability coverage, beds bags, couch wrap, and use of wardrobe boxes.

When you hire labor only, the movers do not have any professional moving equipment or tools with them. As a result, they are not able to properly pad/wrap furniture and will not have other equipment such as hand carts, dollies, special straps and furniture elastics. They will also be relying on the customer to disassemble and reassemble tables, desks, refrigerator doors, and other items that can not be moved as is or fit through doorways. These factors prevent the movers from being able to perporm a professional move and increase the chance of damages occuring. For this reason, we can not extend our cargo insurance to cover these situations.

The relocation of oversized items such as pianos and large-screen televisions will usually be subject to a surcharges, especially where stairs are involved. Surcharges will also apply in cases where entranceways and stairwells are too small to allow passage and furniture must be hoisted up the outside of the building to upper levels. These sucharges are to cover the increased risks on our insurance as well as our employees (who receive extra compensation).

There is a 100% surcharge for booking moves on public holidays (New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, Boxing Day). As a general rule, we are closed on Sundays unless within the last 5 days or the first 2 days of the month. Exceptions may be made and a 25% surcharge will apply.

Sometimes the contents of the home must be stored in the truck overnight. This can occur when the closing on a new home is delayed or often in long distance relocations where the crew loads the truck one day and can't unload at the new location until the following day. In such cases, an overnight storage fee of $100 or one hour at the contracted rate (whichever is greater) will be charged. An additional charge for travel time will also apply.

Payment for services rendered is usually requested in the form of cash or bank draft. Personal cheques may be accepted at our discretion if they are drawn on a TD Canada Trust account. Exceptions to this rule include quoted jobs being billed to government departments or contracted / ongoing services provided to corporate clients.