Frequently Asked Questions
Q: How will the movers know what items to take and what to
A: Keeping the lines of communication open with your moving
crew is critical during both the packing and moving process. If
you have some items that should stay behind at your old home and
some that go to your new home, you must clearly mark which is which.
In order to avoid inadvertently leaving something behind or discarding
a valuable item, your moving crew will move ALL items in your home,
unless instructed otherwise. It is your responsibility to walk
through your old home and do a final check for any overlooked
items before the moving trucks departs for your new home.
Q: What should I do with the food in my refrigerator and other
A: Arrange for a cooler to transport such items. Your refrigerator
can not be moved with food in it.
Q: How long do you have to wait to plug in a fridge after moving it?
A: In general, you should wait 2-3 hours. If the fridge was layed down,
you should wait 5 to 6 hours. However, this is only required if you laid it down on the
wrong side. This problem can be virtually eliminated by laying it down with the suction
line, (the largest diameter pipe coming out of the compressor) downward.
Q: Can the crew members arrange the furniture to my liking in my new home?
A: Absolutely. However, please remember that you are charged
by the hour, so a significant amount of time spent rearranging the
furniture will add to the total cost of the move. Having a plan in
mind before arriving at your new home will save a lot of time and money.
Q: I've got possessions that I want treated with
extra-special care. How can I guarantee this?
A: You should consider moving jewellery, artwork, pictures and other
small valuables yourself in your vehicle. As for larger valuables, point these
items out to your moving crew. You should feel confident that your movers
will pay special attention to any items you have designated as having high
monetary or sentimental value. Most moving companies will have some variation
of a "high value declaration" form and will request that you itemize all such
items to ensure that they receive special attention.
Q: If I have items that I absolutely need on move day, should I
point them out to my crew?
A: With essentials such as medication, cosmetics, toiletries,
a change of clothing, bed linens, towels, and toilet paper that will
be needed immediately upon arrival at your new home, you may wish to
transport them yourself in your personal vehicle. Alternatively,
mark these boxes and draw them to the crew's attention, giving them
specific instructions as to where to place the boxes in your new home.